

Policies
Resources
In case of an emergency, PLEASE DIAL 911, or go to the nearest emergency department. Crisis Text Line: Text HOME to 741-741
National Suicide Prevention Lifeline : 1-800-273-8255
Appointments
Cancelled Appointments:
-
When you book an appointment, that time is reserved specifically for you. If you cannot make your scheduled appointment and wish to remain a client, please be respectful and cancel or reschedule your appointment at least 24 hours in advance.
-
Appointments that are cancelled or missed without 24 hours’ notice (not including weekends) will be charged $150.00.
-
If you fail to show your initial intake appointment, the clinician may refuse to reschedule your appointment.
-
Two or more no-shows or late cancellations will result in dismissal from the practice and discontinuation of your care*
​
No Show Appointments:
-
Patients will incur $150 no-show fee if you do not arrive to your scheduled appointment without at least 24-hour advance notice, or over 15-minute late arrival for an appointment.
-
Late Arrivals: Life Happens…we get it! There is a 15-minute grace period for all appointments.
-
Be aware that individuals arriving after the grace period will be asked to reschedule their appointment & will incur a no-show fee that will need to be addressed prior to rescheduling the appointment.
Prescriptions
Prescriptions will be written to last until your next appointment and electronically sent to your pharmacy of choice. It is recommended that you schedule your next appointment at the end of each session, so you are following your treatment plan and don’t run out of medication.
Medication Refills:
We wanted to take a moment to remind you of our medication management policy. To ensure the safety and well-being of our patients, we require a thorough evaluation of your condition and a follow-up appointment to assess the effects of any medication changes. We understand that you may have concerns about your medication regimen and may wish to make changes. However, it is important to note that medication changes can have a significant impact on your health. Therefore, we ask that you schedule a follow-up appointment to discuss any concerns you may have. Please note that no medication changes will be made without a follow-up appointment. If you feel that you require a medication change before your next scheduled appointment, please contact our office to schedule an earlier visit.
Please allow up to 5 business days for refill requests to be approved. It’s important to note that if you have not followed up with your agreed-upon treatment plan, refills may not be sent. It’s expected that you will follow up to ensure the efficacy of your medication. Failure to follow up may result in dismissal from our services.
Additionally, certain medications require monitoring of labs. If you fail to get your labs drawn, your medication may be discontinued. We take medication management seriously and want to ensure that all our patients receive the highest quality care possible.
Controlled Substances:
Controlled Substances such as benzodiazepines and stimulants are carefully prescribed in MODERATION. These medications are strictly regulated by both the Drug Enforcement Administration and the Tennessee Board of Nursing/Pharmacy. These medications can be effective for certain conditions, but they require careful monitoring and must be a part of a comprehensive treatment plan that involves regular follow-up appointments. If you do not comply with the treatment plan, we will be unable to continue to prescribe these medications. Additionally, it’s important to note that past or current use of a certain medication does not guarantee continued prescriptions from Think Right.
​
It is important to emphasize that there will be NO EARLY REFILLS of controlled substances under any circumstances, and NO replacements will be issued for lost or stolen medications. If you miss a follow-up appointment, we will NOT be able to provide any refills of controlled medications.
Random urine drug screenings MAY be required to ensure that medications are being used appropriately. We also advise that you store your medications in a safe and secure location, out of reach of children, to prevent any accidental ingestion or misuse.
​
Please note that medication diversion, which is the transfer of prescription drugs from the person for whom they are prescribed to another person or the illegal sale of prescription drugs, is a serious offense. Diversion of controlled substances not only puts individuals at risk for harmful effects but also carries legal consequences.
​
If there is any suspicion of medication diversion, the provider is required by law to report it to the appropriate authorities. In addition, misuse of controlled substances can lead to addiction, overdose, and other negative health outcomes. Therefore, it is crucial to follow the treatment plan agreed upon with your healthcare provider and to keep your medications safe from theft or misuse. It is also important to only use prescription medications as prescribed and not share them with others. Failure to follow these guidelines could lead to legal ramifications and harm to yourself or others and will lead to immediate dismissal from services.
​
Legal Matters/Disability:
Please be aware that our practice does not participate in any legal matters, including but not limited to court evaluations or court testimonies. We do not provide legal opinions or perform psychiatric evaluations for legal purposes or disability determination. This includes child custody cases, workers’ compensation claims, or criminal cases. It is important to note that any requests for such services will be declined. Our focus is solely on providing mental health treatment and support to our clients. If you require legal assistance, we recommend seeking appropriate legal representation.
​
Additional Information:
Our practice is committed to providing a safe and comfortable environment for all clients. We want to remind you that if you present to our offices and appear to be driving under the influence of alcohol or drugs, we reserve the right to report this to the police. This policy is in place to ensure the safety of others, including clients and staff members.
​
Additionally, we do not tolerate any form of threatening or violent behavior, or any behavior that is harassing or demanding in nature. If you engage in such behavior, you will be immediately dismissed from our services. We understand that seeking help can be a difficult and emotional process, but we must maintain a safe and respectful environment for everyone involved.
No Suprises Act
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
-
You have the right to receive a Good Faith Estimate for the total expected cost of any non- emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
-
Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
-
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
-
Make sure to save a copy or picture of your Good Faith Estimate.
-
Note: A Good Faith Estimate is for your awareness only. It does NOT involve you needing to make any type of commitment.
Still have questions?
Visit www.CMS.gov/nosurprises, or call the Help Desk at 1-800-985-3059 for more information.
TTY users can call 1-800-985-3059 | PLEASE ALSO SEE OUR PRIVACY POLICIES